Returns, Exchange and Refund Policy

Any unwanted product must be returned within 30 days from the moment your order is delivered (if the order was placed online) or was purchased (if you bought the items in our Retail Store).

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:

If an item is marked as 'Final Sale', this item is non-returnable.

Personalized items can't be returned.

Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.

If you purchased items at our Retail Store, you must have a valid original receipt or e-receipt.

START A RETURN OR EXCHANGE

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

We only offer refunds onto the original payment method used to make the order.

Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

RECEIVED A FAULTY OR INCORRECT ITEM?

For information on what to do with a faulty item, contact us.

For information on what to do if you've received an incorrect item, contact us.

I'VE SENT A NON-YOUR ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned way (that's not a OUR item) will be the responsibility of the sender, not us.

We'll always do our very best to help out, but unfortunately can't make any promises!